Returns & Refunds

We want you to love what you ordered. If something isn’t right, you can request a return or exchange within 10 days of delivery, subject to the conditions below.

1. Eligible returns

• Items must be unused, unwashed and unaltered, with all original tags, packaging and accessories intact.
• Received a damaged, defective or wrong item? Report it within 48 hours of delivery with photos or an unboxing video — we will arrange a free pickup and replacement or full refund.
• Size exchanges are subject to stock availability.

2. Non-returnable items

• Customised, altered or made-to-measure pieces.
• Innerwear, corsets and bodices once the hygiene seal or tag is removed, for hygiene reasons.
• Items bought on final sale or clearance, where marked as non-returnable on the product page.
• Gift cards.

3. How to request a return

• Email [email protected] or WhatsApp us with your order number, the item(s) and the reason.
• Once approved, we will schedule a pickup from your address. If pickup is unavailable at your pin code, we will share instructions to ship it back.
• Returned items are inspected within 2 business days of reaching us.

4. Refunds

• Approved refunds are issued to the original payment method within 7 business days of the return passing inspection. Your bank may take a few additional days to reflect it.
• For Cash on Delivery orders, the refund is sent to your UPI ID or bank account, which we will ask you for.
• Shipping charges are refundable only if the item was damaged, defective or incorrect.
• If a coupon was applied, the refund is the amount you actually paid for the returned item.

5. Cancellations

• You can cancel an order free of charge before it has been shipped by contacting us with your order number.
• Once shipped, the order cannot be cancelled, but you may return it under this policy after delivery.
• If we cancel your order (for example, if an item is out of stock), you will receive a full refund automatically.

6. Failed or incorrect payments

If money was debited but your order was not confirmed, the amount is usually auto-reversed by your bank within 5–7 business days. If not, contact us with the transaction reference and we will help resolve it.

Questions? Contact our support team.